Free written scope consultation - allowances, timeline, and change-order rules on paper before a single trade is scheduled
Why Dallas Homeowners Choose CGI Construction
CGI construction service in Dallas means working on heavy impact-rated doors and windows that have to survive North Texas heat, hail, and clay soil movement, and that’s exactly what we do at Mason Remodeling Co Dallas. We’re an independent CGI service provider, not authorized by or affiliated with CGI, but our crews open up Legacy and Estate sliding doors and pull Pinnacle and Sentinel impact windows apart every week. If you have a CGI product that is sticking, fogging, leaking, or storm-damaged, call (432) 302-8761 and we’ll give you a straight diagnosis and a written price before any work begins. Dallas homeowners call us because we know which CGI failures are repairable and which ones are not, and we say so plainly.
Why Trust Mason Remodeling Co Dallas for Your CGI Construction?
Most Dallas contractors see a CGI door or window and treat it like any other unit. We don’t. Isaac Pruett, owner of Mason Remodeling Co Dallas, learned the trade at Los Angeles Trade-Technical College and has spent more than two decades running jobs across Southern California and now Dallas, from Oak Cliff to the neighborhoods near the Dallas Market Center. Isaac walks every job himself before the first nail goes in, and he has trained our crews to do the same with CGI products: identify the exact series, check the frame and mullion condition, and only then recommend a fix. We stock OEM rollers, tracks, and weatherstripping for CGI Legacy and Estate sliding doors because aftermarket dimensions rarely match perfectly. For windows, we often use high-quality aftermarket insulated glass units when original specs are no longer produced. Every technician who arrives at your door is background-checked, identity-verified, uniformed, and carrying a photo ID badge, and you’ll have their name and photo before they show up. That’s the Threshold Standard, and we’ve held to it since 2004.
Styles & brands we work with
Common CGI Construction Problems We Fix in Dallas
Here’s what we actually see on CGI products across Dallas, not what a brochure says to expect:
- Legacy sliding door rollers failing after foundation settling. Dallas sits on expansive clay soil. When it rains, the ground swells. When it dries, it shrinks. That movement shifts slab-on-grade homes enough to pull a heavy Legacy door panel out of square, and the rollers take the brunt. The door starts dragging, then sticking, then jumping the track. In Lakewood and Casa Linda, where many homes date to the 1950s and 1960s, we see this constantly. The fix is usually new rollers and a track realignment, not a new door.
- Seal failure and fogging on Pinnacle impact windows. Dallas summers push glass temperatures past 140 degrees on the west side of a house, and sudden thunderstorms drop that temperature in minutes. That thermal cycling kills window seals over time. You’ll see haze or condensation between the panes that never clears. The glass is still impact-rated, but the insulating gas is gone and the view is ruined. We replace the insulated glass unit, not the entire window, whenever the frame is sound.
- Weatherstripping compression and air leaks on Estate sliding doors. Estate doors are heavy, and over years of use the weatherstripping along the stiles and header compresses flat. You’ll feel a draft in winter, see dust building up on the interior track, and hear wind whistle during storms. It’s a simple parts replacement, but it has to be the correct profile, and CGI uses a few different profiles across the Estate line depending on the year.
- Bent or damaged interlocking stiles on Sentinel windows. These are the vertical frames where two window panels meet. We see them bent from forced entry attempts, storm debris, or a kid throwing a baseball at exactly the wrong angle. When the interlock is bent, the window won’t seal or lock properly. Sometimes we can straighten it. Sometimes the stile needs replacement. We’ll tell you which one before we charge you anything.
- Track damage from hailstorms. Dallas hail doesn’t just hit roofs. It dents sliding door tracks and shatters roller assemblies. Our tech was called to a Lakewood home after a hailstorm had battered a set of CGI Legacy sliding doors. The panels were still intact, but the tracks were dented and two roller assemblies had shattered. We removed the doors, straightened the track with a custom jig, and installed new OEM rollers and weatherstripping, restoring smooth operation without replacing the $6,000 door system.
CGI Parts & Our Repair-vs-Replace Approach
For CGI Legacy and Estate sliding doors, we use OEM rollers, tracks, and weatherstripping whenever they are available. The reason is simple: aftermarket roller dimensions rarely match the exact housing and wheel profile CGI uses, and a door that doesn’t sit perfectly on its track will destroy the new rollers within a year. We keep common Legacy and Estate rollers and weatherstripping profiles on our Dallas service trucks, so most door repairs get done in one visit.
For Pinnacle and Sentinel windows, the calculation changes. CGI has changed glass specifications over the years, and some original insulated glass units are no longer produced. When that happens, we source high-quality aftermarket insulated glass units that meet or exceed the original performance. We recommend repair over replacement when the frame and mullions are intact and square. When we find corrosion on aluminum frames or structural compromise around the rough opening, we say so, and we recommend full replacement. No fudging. Call (432) 302-8761 and we’ll give you the honest answer.
Our CGI Service Process – Step by Step
- 1
Diagnosis. We inspect the CGI unit, check the series and age, and identify the failure. For a Legacy door, that means checking the rollers, track, weatherstripping, and frame alignment. For a Pinnacle window, we check the seal, the interlock, and the glass condition. You get a written diagnosis and a written price before anything gets taken apart.
- 2
Parts sourcing. If OEM parts are needed, we pull from our stock or order them. We’ll tell you the lead time up front.
- 3
Repair or installation. We do the work. For doors, that means removing panels, replacing rollers and weatherstripping, straightening tracks, and re-aligning the frame. For windows, that means glass replacement, stile straightening or replacement, or full window replacement if that’s what the job calls for.
- 4
Testing. Every CGI door gets cycled open and closed at least twenty times after service. Every window gets checked for operation, seal, and lock engagement. We don’t leave until it works.
- 5
Warranty. Every completed project gets a written guarantee with clearly stated terms, coverage, exclusions, and duration. If something fails within the coverage period, we return and fix it at no charge. That’s the 365-Day Done Right Promise.
See the difference
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AfterCGI Products We Service & Install in Dallas
We service and install the full CGI line that Dallas homeowners actually have:
- CGI Legacy Sliding Glass Doors – heavy impact-rated sliding doors, typically 2 to 4 panels. We handle roller replacement, track repair, weatherstripping, and full door replacement.
- CGI Estate Sliding Glass Doors – premium sliding doors with tighter tolerances. We stock common OEM weatherstripping profiles for the Estate series.
- CGI Pinnacle Impact Windows – single-hung, casement, and picture windows. We handle seal failure, glass replacement, and hardware repair.
- CGI Sentinel Impact Windows – heavy-duty impact windows. We handle interlocking stile repair, glass replacement, and full window replacement.
We keep common rollers, track sections, weatherstripping, and hardware on our trucks for fast turnaround in Dallas, and we can order any CGI-specific part we don’t have in stock.
We Also Service These Brands
CGI is a big part of our work, but it’s not all of it. Our Dallas crews also service and install KraftMaid cabinetry, Cambria and Silestone countertops, and Kohler fixtures. That matters because a CGI sliding door replacement often ties into surrounding trim, flooring, or paint work, and we handle the whole scope without farming parts out.
FAQs – CGI Construction Service in Dallas
Why does my CGI Legacy sliding door stick or come off its track after a few years in Dallas?
A CGI Legacy door that sticks or derails in Dallas usually has failed rollers caused by foundation movement. The clay soil under your slab expands and contracts with moisture, shifting the rough opening just enough to pull the heavy door panel out of square. The rollers wear unevenly, then fail, and the door starts dragging. We replace the rollers, straighten the track, and re-align the door, which fixes the problem without replacing the door. Call (432) 302-8761 for a diagnosis and written price.
Can you replace just the glass in my CGI Pinnacle impact window if the seal has failed?
Yes, if the frame and sash are intact. A failed seal causes fogging or haze between the panes, and the fix is replacing the insulated glass unit, not the entire window. We use OEM glass when it’s still produced and high-quality aftermarket insulated glass units when the original spec has been discontinued. You’ll know your exact cost before we order anything.
Do you use original CGI parts for sliding door repairs?
For Legacy and Estate sliding doors, yes, we use OEM rollers, tracks, and weatherstripping whenever they are available, because aftermarket dimensions rarely match exactly. A roller that doesn’t sit perfectly in the track will wear out fast and ruin the door’s operation. When an OEM part is discontinued, we’ll tell you and explain the aftermarket option before proceeding.
What CGI storm damage issues do you handle most often in Dallas?
We handle three things most often after Dallas storms: dented or shattered roller assemblies on Legacy and Estate sliding doors, bent interlocking stiles on Sentinel windows from debris impact, and seal failure on Pinnacle windows after extreme thermal cycling. Hail and wind-driven debris are rough on impact-rated products, and the damage isn’t always obvious from the outside. We inspect the full unit, not just the glass.
Are you an authorized CGI warranty service provider?
No. Mason Remodeling Co Dallas is an independent service provider and is not authorized by or affiliated with CGI. That said, we use OEM parts where applicable and follow manufacturer service guidelines because that’s the right way to work on impact-rated products. We also provide our own written guarantee on every job, with clearly stated terms and a free return visit if something fails within the coverage period.
How much does CGI construction cost in Dallas?
CGI repair and replacement costs in Dallas vary by product and scope. Here are the ranges homeowners should expect:
| Service | Typical Dallas Price Range |
|---|---|
| Window Replacement | $4,500 – $15,000 |
| Roof Repair | $400 – $1,800 |
| Roof Replacement & Installation | $8,000 – $20,000 |
| Kitchen Remodel | $14,000 – $45,000 |
| Bathroom Remodel | $9,000 – $28,000 |
CGI Legacy sliding door repairs like roller replacement and track straightening typically run a few hundred dollars. Full door replacement runs higher, depending on panel count and finish. Call (432) 302-8761 for an exact quote, estimates are free and the price is written before any work starts.
Book Your CGI Service in Dallas, TX
You should know who is coming, what it costs, and what happens if something goes wrong, before we ever pick up a tool. That’s how we run every CGI job in Dallas. Call (432) 302-8761 to schedule your free estimate, and we’ll send a background-checked, uniformed technician with a photo ID badge and a written price.
Written by Isaac Pruett, Owner at Mason Remodeling Co Dallas, serving Dallas since 2004 as a trusted General Contractor.
